Pirate Lab Return Policy
At Pirate Lab, we strive to make products that help you game better. Whether you're using your Pirate Lab gear at home, your local game shop, or the biggest tournament in the country, we want you to be completely satisfied with your purchase. Pirate Lab will fully refund returns made within 30 days of receipt, as long as the items are in the same condition that they were received.
Pirate Lab pledges to cover the cost of return shipping when you are returning an item that is defective, or if an immediate product exchange is taking place.
If you are returning an item because it is no longer needed, Pirate Lab can provide you with a pre-paid return mailing label to use when shipping your package back to us. You must include your packing slip in the box for us to process your return. The cost of that pre-paid mailing label will be deducted from your refund once the return is received at our warehouse. Please allow 7-10 business days for refunds to hit your account after we have received your return.
If you would prefer to pay for your own postage, please ship returns to the below address. You must include your packing slip in the box for us to process your return. Please note, Pirate Lab does not take responsibility for your returns in transit. We recommend getting a tracking number from the shipping company in case your item is lost in transit.
Pirate Lab LLC Returns Department 1603 Orrington Ave, Ste 1550Evanston, IL 60201
We are happy to accept product exchange requests within 30 days of receipt, as long as the items are in the same condition that they were received. Pirate Lab will cover the cost of return shipping for these exchanges and will assess partial refunds and unpaid balances as necessary. For international orders, the customer will need to pay their own return shipping.
Pirate Lab Warranty
We stand behind everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your expectations, return it to us for replacement or a refund. Damage due to misuse is not covered under this warranty.